Recently, Fence Boss installed a dual vinyl fence system for two neighboring families. A dual fence system is when two or more homeowners plan their fence installation and share one or multiple rows of fence. Shared fence runs is not an uncommon request. Shared fence runs allow for larger yard areas, reduce materials costs for customers and result in less maintenance because there is no mowing between your fence run and the neighbors.
After careful consideration, the recent homeowners chose Certainteed’s 4′ tall Bufftech, New Lexington Vinyl Privacy Fence in white. The low maintenance, durable, and high quality product is aesthetically pleasing and accompanied by a solid limited lifetime warranty that includes parts and labor during the first five years.
Here’s where the Better, Best, Boss part of the experience comes in… the homeowners purchased their fence systems right before Covid-19 was announced as a pandemic. Fence Boss had to tell the homeowners that CertainTeed (Bufftech manufacturer) would have have shipping delays because of the Covid-19 shutdown. The homeowners were patient, kind and understood the delays could not be helped.
Following a wait that was longer than expected, the materials arrived and Fence Boss installed both systems and they look fantastic! (Pictured Below).
The homeowners were ecstatic about their new fence system and agreed Certainteed’s superior product was worth the wait.
Fence Boss strives to provide customers a Better, Best, BOSS experience. Although we have faced many challenges due to Covid-19, our installation crews have remained positive, hardworking, and they hustle everyday to exceed expectations when product finally arrives! The homeowners noted Fence Boss’s crews work ethic and drive to complete a BOSS install. They thanked the crew by sending an extra bonus for each crew member! Getting a cash bonus from customers is definitely not the norm (nor expected) but it was sincerely appreciated by each crew member and by Jami (Fence Boss Owner) who has been concerned with disappointing customers this season due to long lead times on fence products.
Fence Boss has truly been fortunate to experience working with the BEST customers during Covid-19. The logistics of operating a business during Covid-19 have been challenging to say the least. All overtime was cut completely and scheduling has been week by week because of delayed product shipment. The patience and understanding from our customers has been encouraging and uplifting for management and staff on days when frustrations are high.
We appreciate and sincerely THANK our 2020 customers for supporting our business and helping ensure all employees kept their jobs and worked 40hrs a week. We look forward to 2021 and will continue to strive for a Better, Best, BOSS experience for everyone!